Delker Drives In-store Traffic with Online Campaigns


Eisenberg, Germany

Luna Products

Virtual try-on

Why Luna?

Increased Store Traffic, Accurate Fit, Quality Digital Frames, High ROI

Retailer Type

Sunglasses & Eyewear Store

# of Monthly Luna Users

~2,000 users

# of Locations

30 branches

Who is Delker Optik — An eyewear and optical store with 30 branches across Germany. They use online campaigns, powered by modern digital experiences, to drive traffic to their stores. 

Their Story

Taking a digital approach to in-store sales.

Delker relies on an in-store experience to drive eyewear sales, and has a long history of conducting strategic mailer campaigns to get results. But they know the importance of impressive digital experiences for modern consumers. They began developing strategies to help them drive in-store traffic by using digital experiences to start customers on their journey.

First, they used a unique QR code in leaflet mailers—and got some traction. Then, they updated their strategy: they used QR codes to send customers to a dedicated landing page of products, There, they saw some increase, but it still was not enough. They turned to Luna to help them come up with a strategy for driving in-store traffic, using our digital try-on solutions.

Delker researched VTO offerings across the industry. They ultimately chose Luna because it offers:

  • A state-of-the-art, video-based experience that allows customers to preview styles virtually with accurate product color and sizing
  • A smooth implementation experience that made it easy to seamlessly add virtual try-on into their ongoing mailer campaign
  • The highest-quality 3D renders on the market to offer realistic, high-definition images of their catalog

Their Victory

0 %
increase in page visits
0 +
happy Ditto users

A unique combination yields stellar results.

Augmented reality takes marketing to the next level by adding a robust, engaging digital experience to something as traditional as a mailer campaign. Delker Optik creatively and innovatively wove a mailer campaign together with a virtual try-on strategy to see big results.

Delker found a combination that works, and now runs mailer campaigns using Luna’s Virtual Try-On solution by allowing customers to scan a QR code on a traditional leaflet mailer, which lands them on a dedicated landing page. On that page, customers can use Luna’s VTO technology to start exploring styles before they visit their local Delker shop. The result is a fast, engaging introduction to the Delker brand—and a shopping experience that, on every channel, puts the customer in control of their choices.

Delker has seen impressive traffic from its VTO campaigns.

With the integration of VTO into their existing campaigns, the Delker team have seen some truly impressive campaign results. With a 156% increase in page visits to their VTO landing page, they have found that their campaigns running with VTO perform far better than those without.

Meeting customer needs in 2020.

During pandemic shut-downs, Delker needed a way to continue to operate safely. Combining the power of their QR code strategy with Luna’s virtual try-on technology, Delker was able to offer customers a way to browse styles remotely, even when stores were closed. With VTO, customers shop at their own convenience and select frames prior to going in-store. This sets up a fast, safe, and simple in-store shopping experience that meets safety protocols and helps customers get exactly what they want.

Q & A with CEO Alex Delker

Why Luna?

For us, Luna was the only service that we know of that uses a video-based approach. If you need prescription glasses then you probably cannot see yourself in live-based try-on and see how you look in frames with a tool like Fittingbox. The video experience was one of our biggest drivers to be able to service customers that have strong prescriptions and cannot not use glasses while using the try-on experience.

What trends are you seeing in the industry?

Virtual try-on is not only for fashion, but also for fit to ensure that the frames fit correctly. It is one thing to know if you like the frames and how they look. It is another to know if they actually fit. Accurate measurements are essential to selling online.

What was the integration process like?

Really focused on landing pages and not on our online store. A standalone project to support the campaigns with our QR codes. Determining which frames are digitized and which are not. It is tricky to know which frames are digitized and which are not. An interactive process back and forth to determine.

Did you have any doubts about Luna?

Our biggest concern was knowing if we could digitize enough frames and the time needed to implement so we could launch our landing pages and mailers campaign. Luna was able to work with us to meet our timeline so that we could launch our campaigns. Once our VTO was implemented the leaflets were able to be distributed. This smooth implementation was critical.

What would you tell others who are considering Luna?

It is a good idea and a state-of-the-art virtual try-on platform. If you don’t have virtual try-on these days, you are outdated. Customers are looking forward to the innovations of their shopping experiences. More and more customers are expecting VTO these days.

Personalize your retail experience with virtual try-on.